By Leonie Gerhards (Business School, King’s College London), Alexander Coutts (Schulich Business School, York University), Zahra Murad (School of Accounting, Economics and Finance, University of Portsmouth)
AI is not just a virtual assistant: it is a colleague who is available 24/7, processes enormous amounts of data, brings out its objective side and does not let you down, write economists Leonie Gerhards, Alexander Coutts and Zahra Murad.
Discussions about artificial intelligence and robotics often focus on their role as a tool, which enhances our current abilities and increases our efficiency. Whether in movies, pop culture, or according to Alexa herself, artificial intelligence and robotics are presented as an assistant that works for you.
As AI becomes wiser, we dream of the tasks he will soon undertake on our behalf. With every small robotic advance that is made, we revel in the vision of machines serving our every need.
We have not yet fully understood that AI and robotics can be much more than that. It is very possible that one day they will be just like us and even reflect our flaws.
The integration of AI and robotics in the workplace It is already revolutionizing team dynamics. What was once just a “team” is quickly becoming a team exclusively human or in one AI-enhanced equipment.
Exclusively human teams. He’s prepared?
We have conducted research on the persistence of self-serving biases in the face of objective performance information. As economic researchers, this knowledge is crucial to improve decision-making models that can (and do) inform policies and practices.
Ultimately, our goal was to help explain and address how people maintain an overly positive view of themselvesinfluencing, among other things, risk-taking, financial decisions, career choices, and team dynamics.
Specifically, we examine how these biases manifest in all-human teams, but also How the situation changes when workers they pair with robots (a simple program with different performance probabilities).
We found that workers are more likely to misrepresent their beliefs to feel better about themselves and their work. when the actions of other people are involved. In these scenarios, there is more room for them to see things in a way that makes them look good.
Our results also showed that these workers had little inclination to change teammateswhich could have helped them better understand their true abilities.
However, when part of a team with robots, our results showed that the performance feedback provided to this collaboration human-robot conducted the most accurate evaluations of their own skills compared to all-human teams.
When examining why this may be so, we found that individuals are less likely to distort their beliefs about their abilities when working alongside robotics. This reducing overconfidence helps them make more accurate judgments about their own performance and that of their robotic teammate, providing more accurate evaluations.
Revitalized performance
Participants in our study were more likely to accurately revise their initial estimates of performance when collaborating with a robot. The robotics integration in team environments can reduce biased responses to objective performance feedback that we have shown to be present in all-human teams.
This greater objectivity It allows us to make more informed decisions about the delegation of individual tasks and functions, which ultimately results in more effective and efficient teams.
More generally, our study highlights the importance of foster a culture open to feedback.
In environments where feedback is valued, employees are more likely tos engage critically and constructively with performance evaluations. But with limited budgets, greater pressures and loftier goals, it’s often easier said than done.
Managers should also consider the possibility of periodically reorganize teams to better understand the strengths and weaknesses of each one.
Accurate performance assessments are crucial to identifying areas where employees can improve and to recognize those who consistently perform well.
By encouraging more frequent and effective reorganization of team members, managers can ensure that the right people are working, while at the same time more easily identify recurring problems.
ADVERTISINGAI as a co-worker?
How long until our favorite coworker is an AI? When will there be teams that are formed by AI and managed by a human? With the rapid advances taking place, this idea is not far away.
As companies invest more in AI, we may soon let’s work together with colleagues with AI much more frequently and therefore it is crucial to understand the long-term implications of human-robot collaboration on team dynamics and performance.
For companies, this means adopt AI not only as an automation tool, but as a valuable partner to foster a more productive work environment in which workers can learn more from the information they receive about their performance.
After all, compared to working with a human collaborator, the perceived reliability of AI makes it more difficult to shift blame to others, increasing the likelihood of self-reflection in the face of poor results.
Day IA switch to the way teams work, making AI and human teams a key part of the future workplace.
ADVERTISINGThe day will soon come when AI becomes an essential member of the team; It is not just an assistant, it can be a channel to make more accurate evaluations, reduce biases and improve performance. She is a colleague who is available 24/7, processes enormous amounts of data, brings out her objective side and does not let you down.
Are you ready to welcome AI as your next co-worker?
Leonie Gerhards is Professor of Economics at King’s College London Business School, Alexander Coutts is Associate Professor of Economics at York University’s Schulich Business School, and Zahra Murad is a Senior Lecturer at the School of Accounting, Economics and Finance. from the University of Portsmouth.
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